Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please understand that all orders can take up to 10 days BEFORE THEY SHIP. Many items we make are made by hand per order and take extra time, time frame does NOT include actual shipping times, so 10 days PLUS shipping times which vary but is typically 3-5 days. This is VERY IMPORTANT to understand.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Please also note that the shipping rates are a flat rate.